FAQs

Q: How can I contact your team?

A: You can send us an email about your inquiry here:
urbano_rosa@aol.com

Q: How can I return my purchase?

A: If you are not 100% satisfied with your purchase here, you can always return your item(s) for a full refund within 30 days of receipt of the item (returns must be unused, in the condition you received them and in the original packaging). For more information, please see our return policy.

Q: How long does delivery take?

A: See our shipping policy here: Shipping

 

 

Q: How long does it take to receive a refund?

A: You will receive your refund within 1-2 business days after receiving your product. For more information: Return policy

 

Q: Do you accept backorders?

A: No. If an item is out of stock, we will notify you as soon as possible. If an item is out of stock, it will be canceled.

 

 

Q: Will I write a review of a product?

A: Go to any product page, scroll down and write your review.

 

 

Q: What forms of payment do you accept?

A: We currently accept Visa, MasterCard, Discover and American Express for all orders. We also accept Paypal.

 

Q: Can I buy a gift card to shop here?

 

Answer: No, at this time we do not make gift cards. But they are coming soon and you can be notified by signing up for our email list.

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